Knowledge Base

How do I reset my WordPress user password?

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If you would like to reset your WordPress User password, then you can use our WordPress Tools facility to do so. To reset your password: 

• Head to your cpanel
• Find the user you'd like to reset the password for and select Manage my Databases
• Find database and click change password enter the new password and select Change Password.

You can then log in using your new password. 

Updating the password using phpMyAdmin

If you'd like to use the traditional method, or if your WordPress site is not on the  WordPress platform then you can update WordPress user passwords directly from the database using phpMyAdmin: 

• Head to your cpanel-> phpMyAdmin.
• Select the databse where the core WordPress installation is located.
• Select to expand the database tables on the left had side and locate the wp_users table.
• Locate the row with the user you wish to update the password for and select Edit.
• Locate the row with Column ID user_pass, select MD5 in the function dropdown and enter your new password in the Value field. 
• Select Go and your password will now have updated.